Customer Management and Support Training

Customer Management and Support Training

Teachers
Connecting for Children & Families
Category:
Connecting for Children & Families/ Skills Training/
$0.00
Connecting_cust mgmt

$0.00

How to Apply
Duration: Total Hours: Call Center: 32 Banking: 42

Course Description

Customer Management and Support Training at CCF gives you two choices for training in the financial services industry, Banking or Call Center. Both have jobs waiting with employers for successful graduates. First, you will get a comprehensive assessment of your skills and interests, and career counseling so that you can choose the training that’s right for you. You will also need to interview with CCF to be sure that you are a good fit for this program. Many of your classes will be taught by teachers from Roger Williams University.

Total Hours:
Call Center: 32
Banking: 42

Three sessions to choose from:

Session 1:
Oct. 5, 2020 to Nov. 11, 2020

Session 2:
Nov. 30, 2020 to Feb. 5, 2021

Session 3:
March 8, 2021 to May 21, 2021

You can enroll in Customer Management and Support Training if:

  • You have a High School Diploma or GED
  • You have an 8th grade reading and 6th grade math educational level
  • You can pass a criminal background check
  • You participate in an interview for consideration into the program

You will learn:

  • Customer service skills
  • How to communicate clearly
  • Stress management
  • How to display the right attitude
  • How to appropriately handle customer challenges and complaints
  • How to address customer and prospect needs
  • Knowledge of the sales process
  • Strategies to generate and close sales
  • Understanding the call center work environment
  • Understanding how individual call center performance is measured
  • Appropriate techniques for greetings, closings, holds, transfers and call backs
  • How to control voice tone to boost effective call center communication

You will earn:

  • Customer Service certificate from Roger Williams University
  • Call Center Basics Certificate from Roger Williams University
  • Certificate of Completion from Northern RI Career Academy
  • Sales Basics Certificate from Roger Williams University
  • Northstar Digital Literacy Certification
  • Banking and Cash Handling Certificate from Community College of Rhode Island

As a SNAP E&T participant you will get:

  • A thorough assessment of your job skills and interests
  • Ongoing help from a case manager
  • Career Counseling
  • Books and materials needed for class
  • Riptiks and/or gas cards if you don’t have transportation to make sure you can get to class
Click here to Learn How to Apply

About Instructors

Connecting for Children & Families
Connecting for Children & Families is a community-based, non-profit 501(c) (3) organization dedicated to transforming the lives of Woonsocket children through high quality educational opportunities and family support.
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