Customer Management and Support Training

Customer Management and Support Training

Provider:
Connecting for Children & Families
Category:
Connecting for Children & Families/ Skills Training/
$0.00
Connecting_cust mgmt

$0.00

How to Apply
Duration: Total Hours: Call Center: 32 Banking: 42
Materials: Help from a Case Manager and Career Counselor, Riptiks and/or Gas Card
Certificate of Completion

Course Description

Customer Management and Support Training Customer Management and Support Training at CCF gives you two choices for training in the financial services industry. Both have jobs waiting with employers for successful graduates. First, you will get a comprehensive assessment of your skills and interests, and career counseling so that you can choose the training that’s right for you. You will also need to interview with CCF to be sure that you are a good fit for this program. Many of your classes will be taught by teachers from Roger Williams University.

Training Start/End Dates: (Choose One Session)

Session 1:
Oct. 23, 2017 to Dec. 29, 2017

Session 2:
Mar. 3, 2018 – May 11, 2018

Session 3:
Jul. 16, 2018 – Sept. 21, 2018

You can enroll in Financial Services Training if:

  • You have a High School Diploma or GED
  • You have an 8th grade reading and math educational level (you will be tested)
  • You can pass a criminal background check
  • Participate in an interview for consideration into the program

The Financial Services Training choices are:

  1. Call Centers
  2. Bookkeeping

If you choose Call Centers training you will learn:

  • Customer service skills
  • Banking Call Center basics

 

Total Hours:

32 Hours

If you choose Introduction to Banking Skills you will learn:

  • Customer service skills
  • Sales essentials
  • Cash handling
  • Banking skills

Total Hours:

42 Hours

If you choose Bookkeeping you will learn:

  • Customer service skills like good communication and listening, being positive, having patience, and much more
  • Quickbooks accounting software (CCF will provide this part of the training)

Total Hours:

150 Hours

With all of the training choices you’ll get:

  • Ongoing help from a case manager
  • Ongoing help from a career counselor
  • If you qualify – Riptiks and/or gas cards to make sure you can get to class
Click here to Learn How to Apply

About Instructors

Connecting for Children & Families
Connecting for Children & Families is a community-based, non-profit 501(c) (3) organization dedicated to transforming the lives of Woonsocket children through high quality educational opportunities and family support.
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