Industry Exploration: Banking, Contact Center, Sales, Customer Service, Securities

Industry Exploration: Banking, Contact Center, Sales, Customer Service, Securities

Teachers
Connecting for Children & Families
Category:
Connecting for Children & Families / Skills Training /
$0.00

$0.00

How to Apply
Duration: 105 Total Hours

Course Description:

Participants will be exposed to a basic overview of each industry in order to gain a familiarity with common terms, an idea of each industry’s goods and services, and common customer communications. Participants will roleplay call center customer interactions for each industry.

Hours/week: 35
Total Hours: 105

Five sessions to choose from:

Session 1:
12/26/22–1/13/23

Session 2:
1/3/23–1/24/23

Session 3:
2/27/23–3/17/23

Session 1:
5/22/23–6/9/23

Session 2:
8/10/23–9/1/23

You can enroll in Industry Exploration if:

  • You have a High School Diploma or GED
  • You have an 8th grade reading and 6th grade math educational level (you will be tested)
  • You can pass a criminal background check
  • You take part in an interview for consideration into the program
  • You are open to sharing your credit history if an employer requests it

You will learn:

  • Basics of Banking
  • Basics of Customer Service
  • Basics of Call Center
  • Basics of Sales
  • Basics of Securities

You will earn:

Certificates of Completion will be issued from the Northern RI Career Academy.

As a SNAP E&T participant you will get:

  • A thorough assessment of your job skills and interests
  • Ongoing help from a case manager
  • Career counseling
  • Riptiks and/or gas cards if you don’t have transportation to make sure you can get to class
Click here to Learn How to Apply

About Instructors

Connecting for Children & Families
Connecting for Children & Families is a community-based, non-profit 501(c) (3) organization dedicated to transforming the lives of Woonsocket children through high quality educational opportunities and family support.
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