Course Description:
Class prepares students for entry-level administrative jobs as administrative assistants, customer service representatives, office staff, receptionists and more.
Hours per week: 20
Total Hours: 160
Administrative Professional Training (evening classes)
Administrative Professional Training (evening classes)
$0.00
Session 1:
9/27/22–11/17/22
Session 2:
3/7/23–4/27/23
Prerequisite: CASAS score of 215
Orientation four weeks prior to start of class
You will learn:
- Communication – face to face, phone, email, social media
- Customer Service –
- Office Technology – Word, Excel, PowerPoint, Outlook, etc.
- Data and Privacy
- Basics of Business
- Money-personal finance and dealing with money at work
- Task management, planning, etc.
- Soft skills
- Resumes, interviews, cover letters, and other job application considerations
- Work Safety / OSHA
- Rights
- Ethics
As a SNAP E&T participant, you will get:
- Riptiks and/or gas cards if you don’t have transportation to make sure you can get to class
- Help paying for childcare (if you qualify and can’t get it through CCAP)
- Your testing, training certifications and registration fees paid
- All of your books and training materials free
- Case management
About Instructors
Dorcas International Institute of Rhode Island
Dorcas International Institute of Rhode Island specialize in Adult & Workforce Education, Family Literacy, Interpreting / Translating, Refugee Resettlement.