Customer Service

Customer Service

Teachers
Amos House
Category:
Amos House / Skills Training /
$0.00
Customer Service

$0.00

How to Apply
Duration: 80 Total Hours

Course Description:

Customer service students will receive call center basics, and sales that will prepare you for a wide variety of positions within the retail, customer service, call center and hospitality industries.

Hours per week: 20
Total hours: 80

Participants must complete Workforce Essentials before enrolling in Amos House Customer Service

Contact Amos House at 401-272-0220 for class information.

You can enroll if:

  • You want to work in the customer service field

You will learn:

  • Customer service skills
  • Call center basics 
  • What the center work environment is like
  • How to communicate clearly
  • How to manage your stress 
  • How to display the right attitude
  • How to appropriately handle customer challenges and complaints
  • How to address customer and prospect needs
  • How the sales process works
  • Strategies to generate and close sales
  • Understanding the call center work environment
  • Appropriate techniques for greetings, closings, holds, transfers and call backs
  • How to control voice tone to boost effective call center communication

You will earn:

  • Northstar Digital Literacy (Microsoft Office Certification)

As a SNAP E&T participant you will get:

  • An assessment of your skills and employment goals
  • Case management
  • Career coaching
  • Access to financial coaching
  • Job placement assistance
  • Riptiks and/or gas cards if you don’t have transportation to make sure you can get to class

About Instructors

Amos House
Amos House is a nonprofit social services agency that provides hospitality and direct services to the homeless and poor of Rhode Island.
Translate »