Customer Service

Customer Service

Teachers
Amos House
Category:
Amos House / Skills Training /
$0.00

$0.00

How to Apply
Duration: 80 Total Hours

Course Description:

Customer service students will receive call center basics, and sales that will prepare you for a wide variety of positions within the retail, customer service, call center and hospitality industries

Participants must complete Workforce Essentials before enrolling in Amos House Customer Service

Contact Amos House at 401-272-0220 for class information.
Hours per week: 20
Total hours: 80

You can enroll in Customer Service if:

  • You want to work in the customer service field

You will learn:

  • Customer service skills
  • Call center basics 
  • What the center work environment is like
  • How to communicate clearly
  • How to manage your stress 
  • How to display the right attitude
  • How to appropriately handle customer challenges and complaints
  • How to address customer and prospect needs
  • How the sales process works
  • Strategies to generate and close sales
  • Understanding the call center work environment
  • Appropriate techniques for greetings, closings, holds, transfers and call backs
  • How to control voice tone to boost effective call center communication

You will earn:

  • Northstar Digital Literacy (Microsoft Office Certification)

As a SNAP E&T participant you will get:

  • An assessment of your skills and employment goals
  • Case management
  • Career coaching
  • Access to financial coaching
  • Job placement assistance
  • Riptiks and/or gas cards if you don’t have transportation to make sure you can get to class

About Instructors

Amos House
Amos House is a nonprofit social services agency that provides hospitality and direct services to the homeless and poor of Rhode Island.
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