Customer Service

Customer Service

Teachers
Amos House
Category:
Amos House / Job Search Training / Skills Training /
$0.00

$0.00

How to Apply
Duration: 150 Total Hours

Course Description:

Customer service students will receive call center basics, and sales that will prepare you for a wide variety of positions within the retail, customer service, call center and hospitality industries.

Hours/week: 20
Total Hours: 100

Note: Participants must complete Workforce Essentials before enrolling in Amos House Customer Service

Five sessions to choose from:

Session 1:
1/10/23–2/10/23

Session 2:
3/6/23–4/7/23

Session 3:
5/8/23–6/10/23

Session 4:
7/1/23–8/11/23

Session 5:
9/11/23–10/13/23

You can enroll in Customer Service if:

  • You want to work in the customer service field

You will learn:

  • Customer service skills
  • Call center basics
  • What the center work environment is like
  • How to communicate clearly
  • How to manage your stress
  • How to display the right attitude
  • How to appropriately handle customer challenges and complaints
  • How to address customer and prospect needs
  • How the sales process works
  • Strategies to generate and close sales
  • Understanding the call center work environment
  • Appropriate techniques for greetings, closings, holds, transfers and call backs
  • How to control voice tone to boost effective call center communication

You will earn:

  • Northstar Digital Literacy (Microsoft Office Certification)

As a SNAP E&T participant you will get:

  • An assessment of your skills and employment goals
  • Case management
  • Career coaching
  • Access to financial coaching
  • Job placement assistance
  • Riptiks and/or gas cards if you don’t have transportation to make sure you can get to class

About Instructors

Amos House
Amos House is a nonprofit social services agency that provides hospitality and direct services to the homeless and poor of Rhode Island.
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