Workforce Essentials/Customer Service

Workforce Essentials/Customer Service

Teachers
Amos House
Category:
Amos House/ Job Search Training/
$0.00
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$0.00

How to Apply
Duration: Varies

Course Description

This 6-week training program provides training in customer service, communication skills, digital literacy, All training participants complete 3 weeks of workforce essentials before choosing their specialized industry. Students will develop individual learning plans based on their career goals and industry pathway.

Customer service students will receive call center basics, and sales that will prepare you for a wide variety of positions within the retail, customer service, call center and hospitality industries
Hours/week: 30
Total Hours: Varies

Note: Participants must pre-register and attend an orientation one week prior to start of class

Seven sessions to choose from:

Session 1:
Nov. 2, 2020 to Dec. 11, 2020

Session 2:
Jan. 4, 2021 to Feb. 12, 2021

Session 3:
Feb. 22, 2021 to March 2, 2021

Session 4:
April 12, 2021 to May 21, 2021

Session 5:
May 31, 2021 to July 9, 2021

Session 6:
July 19, 2021 to Aug. 27, 2021

Session 7:
Sept. 7, 2021 to Oct. 15, 2021

You can enroll in Workforce Essentials if:

  • You have basic computer skills

You will learn:

Workforce Essentials:

  • Contextualized math and literacy instruction.
  • Digital literacy skills
  • How to manage your money so that you can become more financially stable
  • Understanding employer expectations
  • Professionalism
  • Work-readiness so you can succeed on the job
  • Customer service skills
  • Call center basics
  • What the center work environment is like
  • How to communicate clearly
  • How to manage your stress
  • How to display the right attitude
  • How to appropriately handle customer challenges and complaints
  • How to address customer and prospect needs
  • How the sales process works
  • Strategies to generate and close sales
  • Understanding the call center work environment
  • Appropriate techniques for greetings, closings, holds, transfers and call backs
  • How to control voice tone to boost effective call center communication

You will earn:

  • Northstar Digital Literacy (Microsoft Office Certification)

As a SNAP E&T participant you will get:

  • An assessment of your skills and employment goals
  • Case management
  • Career coaching
  • Access to financial coaching
  • Job placement assistance
  • Riptiks and/or gas cards if you don’t have transportation to make sure you can get to class

About Instructors

Amos House
Amos House is a nonprofit social services agency that provides hospitality and direct services to the homeless and poor of Rhode Island.
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